Mark Vallentine has spent the last 13 years supporting NHS providers on their order capture and inventory management journeys. With degrees in music and human resources, Mark brings a people-first approach to systems implementations, recognising that the motivations and interactions between individuals and teams are what lead to successful change, not the application itself. With a 95% retention rate in the use of NHS SC’s eDC Gold inventory management module, and 80% of acute trusts using eDC, the scan-to-order app, this approach has worked well so far. Mark works closely with organisations like GS1, and is passionate about the importance of accurate data to both safety and supply chain efficiency. Mark is a self-professed ‘folky’, happiest playing Irish flute in pub music sessions.