Integrated care has emerged as a response to a number of common problems in modern healthcare, including gaps in service provision, failures in communication, and poor transitions between services.

It has been described as an approach that 'imposes the patient’s perspective as the organising principle of service delivery… [to enable] health and social care provision that is flexible, personalised, and seamless.'

However, at present, health and care systems tend to collect user experience data at the level of individual services, but we know that for many users the issues they face are about the lack of coordination of services around their needs. There is a real opportunity to address this gap as integration continues apace and systems form.

This session will show how healthcare systems can learn, develop and improve based on what the communities they serve tell them.

Dan Wellings, senior fellow at The King's Fund, will preview a new guide that provides a range of methods that could be adopted to ensure that what patients and communities want is at the heart of ICS decision-making.

Dan will be supported by an expert panel who will discuss the guide and its implications for ICS development, after which there will be an opportunity for questions from the audience.