This session will bring together different parts of the health and care system to explore solutions to current and future challenges in local places, including frequent attendance at A&E.

High intensity use, or frequent attendance at emergency services is a global issue affecting healthcare systems worldwide. It is usually defined as visiting A&E five or more times each year, though for some the number can be as high as 300 in one year. These attendance levels indicate a persistent need for care and support, which is not being adequately met elsewhere. Frequent attendance is closely associated with deprivation and other disadvantages including physical and mental health problems, social difficulties, and negative experiences of care.

Join this session to learn about new British Red Cross research exploring the frequent use of A&E, hear national and local system leaders' insights about vulnerability during the COVID-19 pandemic, and help identify solutions focused on ensuring people can access the support they need earlier on in their community.

This session is delivered in partnership with British Red Cross.