Information About Us

Your booking is made with The NHS Confederation (Services) Company Limited, whose registered office is 50 Broadway, London, SW1H 0DB (company no. 05252407) (the “Organisers”) for delegates to register and book places to attend your selected event (the “Event”).

Please read these terms and conditions carefully before making a booking.

1. Registration and Bookings

1.1 When registering for the Event, the party making the booking will be asked to provide information about the delegate(s) attending the Event.
1.2 Rates and packages available to delegates will be determined based on the information provided, including but not limited to the organisation’s membership status.
1.3 To be eligible for any member rates (discounted or otherwise) organisations must be live members of The NHS Confederation at the time of booking and at the time of the Event. If your organisations membership status changes prior to the Event your booking may be updated to the relevant non-member rate and a new/additional invoice will be issued to you.
1.4 All delegates must confirm their name, job title and organisation two weeks prior to the event if they are not provided at the time of booking.
1.5 Due to limited space priority may be given to NHS Confederation members.
1.6 Joining details will be sent two weeks before the event for virtual events access details will be sent one week before the event. 
1.7 Programme details are correct at time of going to press. We reserve the right to make changes where necessary. 
1.8 Rates indicated are per individual delegate and will allow one delegate to be admitted per pass.

2. Cancellation

2.1 For any cancellations made up to 2 weeks prior to the date of the Event, you shall be entitled to a full refund of the booking fee (where paid in advance).
2.2 If you provide less than 2 weeks notice of cancellation prior to the date of the Event, you will be charged the full booking fee.
2.3 All cancellations must be submitted in writing and sent to confedconference@nhsconfed.org.

3. Payment

3.1 Please note that we require full payment in advance of the Event.
3.2 Payment can be made by debit and credit card or by requesting an invoice, which will incur a 5% admin charge on top of the conference fees. Please note: we do not accept American Express, but all other debit, credit and purchasing cards are accepted.
3.3 If you request an invoice, please ensure that you include your purchase order number or departmental code in your delegate booking information. If you do not have a purchase order number or departmental code, please provide your email address. If you are unsure, please check with your finance or purchasing teams as failure to provide a valid purchase order number or departmental code can delay your invoice from being processed.
3.4 All invoices must be paid within 30 days of date of invoice. If your invoice date is less than 30 days before the conference, please refer to the conference terms that payment must be made in advance of the conference and pay accordingly.
3.5 Should you wish to pay by BACS, CHAPS or cheque, all banking and address details are provided within your invoice. Please quote the invoice number in all payments made.
3.6 We encourage all delegates to register in advance of the Event. It may be possible for you to register on the day of the Event. If this is the case you will be required to make full payment via credit or debit card at the time of booking. 
3.7 Should you fail to make payment in advance of the Event we reserve the right to not send you joining instructions giving you access to the event, until any outstanding balance has been paid.
3.8 The event organisers will use the information you have provided on your delegate booking form to ensure you get the most preferential conference rate. We reserve the right to change the rate that delegates are booked onto, to ensure they are using the appropriate rate.

4. Data protection

4.1 We will include your personal details (name, job title and organisation) on the delegate list which will be available to other attendees, and Event sponsors. You may unsubscribe or request your details are not shared at any time by emailing confedconference@nhsconfed.org. Please detail in your email what consent you are revoking. 
4.2 By attending a virtual event your name, job title and organisation name, and any other details you choose to populate your event profile with will be visible to all other attendees as well as sponsors and exhibitors of this event. Your contact details (email address, telephone number and postal address) will remain hidden.
4.3 By attending a virtual event and connecting with any other attendee, sponsor or exhibitor, in doing so, you consent that the personal data you provided to us will be shared with them, and that sponsors or exhibitors may be in contact with you about their products and services outside of the event platform.
4.4 By attending a specific content session (case-study, panel debate, keynote speech) at either a physical or virtual event, you consent personal data you provided to us will be shared with the sponsor organisation of that session, and that sponsors or exhibitors may be in contact with you about their products and services outside of the event. If you opt out of the delegate list these details will not be shared with event partners. 
4.5 We find it helpful to have a note of your mobile phone number so that we can contact you during the event with news or changes to the programme.
4.6 By submitting registration details, delegates agree to allow the Organisers to contract them regarding their services and future events. If you do not wish to receive such communications please email confedconference@nhsconfed.org

5. Attendance

5.1 As a delegate on this virtual event, your name, job title and organisation name, and any other details you choose to populate your event profile with, will be visible to all other attendees as well as sponsors and exhibitors of this event. Your contact details (email address, telephone number and postal address) will remain hidden. However, if you choose to connect with any other attendee, sponsor or exhibitor, please note that by doing so you consent that your personal data you provided to us will be shared with them, and that these sponsors or exhibitors may be in contact with you about their products or services outside our event platform. The definition of consent to connect is defined as accepting an invitation to connect and/or meet, or initiating such a connection yourself. You also consent that your personal data you provided to us will be shared with sponsors and exhibitors if you download a digital product from their online profile, or via the Product Solutions Library, or if you attend or view a sponsored session. You also agree that these parties may transfer your data outside of the EEA for these purposes and you consent to such a transfer.

6. Liability

6.1 Views expressed by speakers are their own. The Organisers assume no responsibility for the content of presentations or materials provided by speakers at the Event and the Organisers cannot give any warranty that the information will be accurate or up to date.
6.2 Subject to the paragraph below, the Organisers do not accept liability for any error or omission and excludes all liability for any action you may take or loss or injury you may suffer (whether direct or indirect, or any indirect, consequential or special loss) howsoever arising for advice given, or views expressed, by any speaker at the Event or in any material provided to delegates or as a result of you relying on the same.
6.3 We do not attempt to exclude or restrict liability for death or personal injury caused by the Organiser’s own negligence or any other liability the exclusion and restriction that cannot be excluded or restricted by English law.

7. Screen recording

7.1 Sessions at virtual events may be recorded and made available to view online post event. It will not be possible to remove delegates from recordings where they have chosen to appear on camera. If you do not want to appear in any session recordings, it will be the delegate’s responsibility to ensure their camera remains off during the session. Session recordings might be used at a later date for promotional and other uses.  

8. Insurance

8.1 It is the responsibility of the delegate to arrange appropriate insurance cover in connection with their attendance at the Event. The NHS Confederation cannot be held liable for any loss, liability or damage to personal property.

9. General

9.1 The Organisers reserve the right to change these Terms and Conditions. We will do this by altering these Terms and Conditions on the site and this alteration will then be of immediate effect.
9.2 These Terms and Conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
9.3 Each and every provision of these Terms and Conditions is separate and severable. If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law, then the validity and enforceability of the remainder of these Terms and Conditions shall not be affected.